Featured Awards
NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service
NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.
Forrester Wave™ Report 2023 names NICE among the CCaaS leaders
Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover why NICE was selected and see how we are helping businesses achieve remarkable results for customer experience.
NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.
Ventana Research Announces the Winners of the 16th Annual Digital Leadership Awards
Ventana Research today announced the winners of the 16th Annual Digital Leadership Awards. The prestigious Awards recognize individuals and companies that have embraced the use of technology to help them lead their businesses and optimize readiness across their people, processes, information, and technology to grow their impact and industry potential.
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CUSTOMER Magazine’s 2023 Customer Experience Award. NICE Enlighten AutoSummary
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of 2023 Customer Experience Innovation Awards, presented by TMC’s CUSTOMER magazine.
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IDC FinTech Rankings 2023
NICE/NICE Actimize ranked #23 in this prestigious list of those firms who serve the financial services industry.
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destinationCRM’s 2023 CRM Industry Leadership Awards
NICE named as a top five finalist across three major categories honoring the Best CRM Software, Solutions, and Innovators across the contact center industry. These three awards categories include Best Contact Center Infrastructure, Best Contact Center Interaction Analytics, and Best Workforce Engagement Management (WEM).
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NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service
NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.
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2023 Brazil - Consumidor Moderno 2023
Innovation Tech of the Year
Innovation Tech of the Year
Recognized for its investment in innovation and leadership in Contact Center as a Service (CCaaS), NICE won the new Innovation Tech of the Year category of the 2023 Modern Consumer Award for Excellence in Customer Service, for being the company that most opened up possibilities for offering innovative technologies to Brazilian companies.
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2023 CCW Excellence Awards
Disruptive Technology of the Year
Disruptive Technology of the Year
Powered by purpose-built AI, NICE Enlighten XO delivers customer experience excellence, honored for its ability to drive superior contact center and CX performance.
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2023 National Technology Awards
“Artificial Intelligence Solution of the Year” Award Enlighten AI for Vulnerable Customers
“Artificial Intelligence Solution of the Year” Award Enlighten AI for Vulnerable Customers
Enlighten AI for Vulnerable Customers is a comprehensive AI solution that interprets consumer behavior and accurately identifies vulnerable customers to comply with FCA regulations.
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2023 Digital Revolution Awards
ContactEngine - Digital Transformation Project of the Year
ContactEngine - Digital Transformation Project of the Year
Digital Transformation Project of the Year Honors From Digital Revolution Awards honors NICE Conversational AI for its utilization of cloud products and services to deliver a highly effective digital transformation for its customers.
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TMCnet Pandemic Tech Innovation Awards
NICE ContactEngine
NICE ContactEngine
The Pandemic Tech Innovation Awards recognize hardware, software, devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by pandemics.
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BIG Intelligence Group – 2023 Innovation Award
Enlighten AI for CSAT
Enlighten AI for CSAT
NICE Enlighten AI for CSAT empowers agents to positively impact their customer satisfaction outcome, highlighting the behaviors needed for achieving their goals with real-time guidance
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Global Banking & Finance
2023 Digital Transformation Partner
2023 Digital Transformation Partner
The award acknowledges NICE’s digital transformation leadership across four major regions, including North America, Asia Pacific, Europe and Latin America.
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OPUS Research
2023 Conversational AI Award
2023 Conversational AI Award
TELUS (Field Service) and NICE ContactEngine - TELUS (Field Service): An outbound, pro-active service for the Canadian communications and information technology firm, handing 2-3 million calls with over 15 million customers, resolving 95% of conversations without human intervention. (with NICE ContactEngine)
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Forrester Wave™ Report 2023 names NICE among the CCaaS leaders
Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover why NICE was selected and see how we are helping businesses achieve remarkable results for customer experience.
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2023 Cloud Computing Product of the Year - TMCnet
Enlighten AutoSummary and Enlighten XO + AutoFlow
Enlighten AutoSummary and Enlighten XO + AutoFlow
Two NICE solutions receiving awards were Enlighten AutoSummary and Enlighten XO + AutoFlow. The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
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Awarded for Excellence in B2B Community Engagement (Global), NICE Club One
Excellence in Customer Advocacy (Global) NICE Shine, and Best Analyst Relations Program (Global) NICE; and Innovative PR Strategy.
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The NEXT 100 Global Awards 2023 - Global Banking & Finance Review
Digital Transformation Partner Company Innovator
Digital Transformation Partner Company Innovator
As an innovator in digital transformation, NICE and its scalable cloud-native platform has led the industry with its customer experience applications.
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