Voice-as-a-Service (VaaS)

The voice of your contact center.

Empower your contact center with global, carrier-grade, cloud-integrated voice services to more than 130 countries.
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Become fluent in customer satisfaction.
Local presence, global reach
Global routing to more than 130 countries lets you connect to your customers wherever they are.
Streamline your operations
A single partner that brings all your voice and data services and your contact center platform together under one roof.
Crystal clear voice quality
Say goodbye to dropped calls, abandoned interactions and unhappy callers. Say hello to better customer experiences.
Numbers don’t lie
We offer a money-back guaranteed SLA for Mean Opinion Scores above 3.9. And you can check those scores anytime you want, meaning you’ll always know where you stand.
Focus on your bigger tasks
We do the heavy lifting when it comes to provisioning and porting, letting you focus on the more strategic tasks.
Give your agents a voice.
Save money, sound better. Get crystal clear call quality across the globe at low rates through our robust carrier mix.
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Give your agents a voice.
Save money, sound better. Get crystal clear call quality across the globe at low rates through our robust carrier mix.
Watch video

Voice made easy.

Voice as a Service (VaaS) delivers high-quality cloud voice and data services that connect your agents and customers, no matter where they are. With CXone, you’ll get global, carrier-grade, cloud-integrated voice services in more than 130 countries – and it’s backed by a guaranteed money-back SLA based on Mean Opinion Score.

The result: you save time and money, and your customers hear you better.
Clearly better voice.
Discover how a boost in voice quality can help you deliver better experiences and reshape how you talk to customers.
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business direction
“It’s critical that we have a consistent, reliable voice quality experience. We use NICE Voice as a Service so we can monitor and score the quality of every single phone call to ensure that every interpreting session is of the highest quality.”
Jeff Cordell
LanguageLine Solutions
Voice services that really sing.
True all-in-one cloud connectivity
Integrate software, infrastructure and telephony into a single harmonic solution from a single partner.
Connect clearly every time
The numbers don’t lie: guaranteed SLA for MOS score of 4.0 and 99.99% platform uptime.
Local presence, global reach
Chance of any downtime are one in a billion with our routing mixes that use global internet service providers across the globe.
Connections you can
count on
No more dropped calls. No more abandoned calls. End the frustration now.
Simple provisioning so you can get back to work
Free up your day using automated provisioning and number porting.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Case Studies

ClearChoice gets a clear voice

ClearChoice is raising the efficiency bar, handling higher call volumes internally without relying on outsourcers, all thanks to CXone.

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White Papers

Connectivity: You can have it all

From Internet Service Provider (ISP) routing mixes to carrier redundancy, learn why a one-stop-shop for all contact center voice services is key.

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Product Videos

Contact Centers belong among the clouds

When it comes to efficiency and scalability, cloud blows on-premises out of the water. Learn what you get when you make the move.

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Resource Library