Overview
Enlighten AI for Customer Satisfaction is an out-of-the-box solution that interprets and measures human behaviors proven to influence customer satisfaction. Real-Time Interaction Guidance makes use of these metrics and provides easy to understand prompts and recommendations to agents, giving them confidence in their performance while enabling them to proactively self-correct in the moment. All the while, the AI models continually self-improve to bring unparalleled insights for superior customer experiences.
Enlighten AI is based on purpose-built AI technologies that derive their understanding of customer experience using the most comprehensive and expansive interaction dataset, built and trained with 20+ years of industry experience and market leadership and over 500 patents.