Overview
The technology that supports customer experience (CX) is crucial to meeting business goals for growth and efficiency. Outdated, disparate systems and applications can act as dead weight dragging down customer satisfaction and employee productivity. Faced with the reality of shifting customer expectations and increasingly heavy demands, businesses need cloud-powered CX @scale to intelligently meet customer needs.
Rapid advances in digital and AI technologies are driving a fundamental shift in IT demands, placing an emphasis on speed, agility, scalability, security, data management, innovation, and user experience. Because of this, there has never been a greater imperative to move to the cloud and consolidate CX applications and systems on one complete cloud native CX or contact center as a service (CCaaS) platform. Kickstart your company’s transformative era where customer experiences are seamlessly connected, intelligently created, and holistically complete.
Learn about the benefits of modernizing your CX management platform:
- Create smarter, more efficient systems with custom-built AI models
- Support end-to-end holistic management of applications across your business
- Gain crucial insight into customer interactions with system-wide analytics and reporting
- Provide fluent cross-channel journey orchestration for quick resolutions
Hastings Speeds to CX Success with NICE CXone
Facing the end of a long-term contract for its existing contact centre architecture, insurance provider Hastings Direct decided to make a major move to the cloud with NICE CXone.
Marriott Consolidates Tech Stack and Gains Powerful Interoperability with CXone
After an extensive requirement gathering, RFP, and implementation process, Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile, and costly.
MoneyGram Powers Digital Transformation with Contextual Help from NICE CXone
MoneyGram, which provides financial services including money transfer in more than 200 countries and territories, needed a contextual help solution for its web presence that would be both powerful for consumers and easy to implement and maintain behind the scenes. Expanding its existing relationship with NICE, MoneyGram implemented NICE CXone Guide to simplify transactions, better promote its loyalty program, and reduce reliance on IT to solve day-to-day business challenges in 14 languages and 35 countries.