Overview
Your customers have a lot of ways to communicate with you, and easier inquiries are often diverted to bots, leaving your agents to handle longer and more complicated interactions than ever. But when information about the contact isn’t reported until after the interaction ends, it’s almost impossible to plan work across intervals. Traditional WFM paradigms create silos of inaccurate data that get in the way of your ability to manage your teams in today’s blended digital office. Join Ashlie Mattson and Sinaya Oved, Product Managers of CXone WFM at NICE to learn more about how CXone WFM Active True to Interval Analytics is breaking the chains of the WFM Paradigms.