Overview
In the current market landscape of intense competition, achieving an outstanding customer experience stands as the paramount objective for many contact centers. Are your quality and coaching initiatives aligned with this and other organizational objectives? No matter what stage of maturity your quality program is at, learn how to unleash its potential with a step-by-step plan that advances your program today, tomorrow and the future. This session will review the findings from the most recent quality program benchmark study, provide best practices, and delve into cutting-edge AI-driven strategies to propel your program forward. Prepare to transform your customer experience strategy and elevate your contact center to new levels of success.